ETHIOFLY is a professionally developed travel and flight information website proudly owned and operated in Ethiopia. Our mission is to simplify air travel for Ethiopian and international travelers by providing reliable, transparent, and up-to-date flight and travel information in one convenient platform.
EthioFly was founded by KHALID ABDI AYDID, with the vision of creating a locally owned digital travel solution that meets international standards while serving the real needs of travelers. The platform was designed and developed by Team ALI ABDI ABIB, a skilled development team dedicated to building secure, fast, and user-friendly web solutions.
We are continuously improving EthioFly to offer better features, smarter tools, and a smoother user experience. Our goal is to become a trusted name in travel technology by focusing on accuracy, innovation, and customer satisfaction.
If you experience any issues or need assistance with any part of our website, you can contact us through the following channels:
📲 For immediate assistance or inquiries, you may contact us via WhatsApp using the number above.
EthioFly is a trusted flight comparison and travel platform designed for Ethiopian travelers. We help users compare flights, hotels, travel packages, and deals from reliable third-party providers so they can make informed travel decisions.
Currently, EthioFly does not sell flight tickets directly. Our ticket booking and payment system is under development.
Yes. EthioFly is completely free for all users. There are no registration or comparison fees.
Prices are provided by third-party airlines, hotels, and booking partners. While we strive to display the most up-to-date information, prices and availability may change at any time depending on the provider.
Yes. EthioFly allows users to compare hotels and travel packages and then redirects them to trusted third-party providers to complete the booking.
Yes. Protecting your privacy is very important to us. EthioFly follows strict data protection and security standards. For more details, please review our Privacy Policy.
Last Updated: January 2026
EthioFly is a travel comparison platform. We do not directly sell flights or hotels. Prices and availability are provided by third-party providers.
Users agree to use the website lawfully, provide accurate information, and not misuse, scrape, or exploit the platform.
EthioFly may link to external websites. We are not responsible for their content, pricing, or policies.
All website content, branding, and design belong to EthioFly and may not be copied without permission.
EthioFly does not guarantee prices, availability, or uninterrupted service. Travel decisions are made at the user’s own risk.
EthioFly shall not be liable for any indirect or consequential damages related to travel bookings.
We reserve the right to update these Terms at any time.
Email: info@ethiofly.com
Last Updated: January 31, 2026
This document governs the use of EthioFly.com and all related services provided by ETHIOFLY, based in Bole, Addis Ababa, Ethiopia.
Contact:
Email: info@ethiofly.com
Phone: +251 919 012120
We may share data strictly for operational purposes with:
Personal data is retained only as long as required to fulfill services, meet legal obligations, and resolve disputes.
Requests can be sent to info@ethiofly.com
By using EthioFly services, you consent to the processing and storage of your data in Ethiopia in accordance with international data protection principles.
Users must be at least 18 years old to make bookings.
EthioFly service fees are non-refundable.
Customers are responsible for passports, visas, and travel requirements. EthioFly is not responsible for denied boarding.
EthioFly is not liable for airline delays, cancellations, lost baggage, immigration issues, or force majeure events.
EthioFly is not affiliated with any airline or government authority.
EthioFly may expand to hotels and other travel services in the future.
These terms are governed by the laws of Ethiopia. Disputes fall under Ethiopian courts.
Users may unsubscribe from promotional emails at any time. Transactional emails will always be sent.
Cookies can be controlled via browser settings. Disabling cookies may affect functionality.
EthioFly reserves the right to update these policies at any time. Continued use of the website means acceptance of updates.
ETHIOFLY is an Online Travel Agency (OTA). All flight tickets, refunds, cancellations, and changes are governed primarily by the rules and conditions of the respective airline.
By booking through ETHIOFLY, customers agree to be bound by both airline fare rules and ETHIOFLY administrative policies.
In addition to airline penalties, ETHIOFLY applies the following service fees:
USD 35 fixed administrative fee per ticket (where refund is permitted by the airline).
USD 20 administrative fee per ticket, plus any airline-imposed penalties.
Approved refunds are processed within 7 to 14 business days. Processing time may vary depending on the airline and payment processor.
If a passenger fails to show up for a scheduled flight without prior cancellation, the booking will be treated as a no-show.
No-show refunds, if any, are governed strictly by airline rules. ETHIOFLY administrative fees will still apply where applicable.
Name changes are governed strictly by airline policies. Some airlines do not allow name changes after ticket issuance.
Medical cases, death, or force majeure situations are handled strictly according to airline rules.
ETHIOFLY does not waive administrative fees unless required by airline policy or law.
Support Hours:
Daily: 9:30 AM – 9:00 PM (Local Time)
Office Locations:
By completing a booking on ETHIOFLY.COM, customers confirm that they have read, understood, and agreed to this Refund & Cancellation Policy, as well as the airline’s fare rules and conditions.